Refund and Returns Policy

Refund & Return Policy

 

Return & Refund Policy

Thanks for choosing Geekcarepro for your tech needs. We want to ensure your experience exploring, evaluating, and purchasing our products is rewarding. Please read and agree to the following terms, along with Geekcarepro’s Privacy Policy, before placing an order.

If there’s an issue with the product or service, or if you’re not satisfied, you have one week to request a refund and return the product/service.

Your Consent:

By using our website, registering an account, or making a purchase, you consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy:

Any updates or changes to this policy will be prominently posted. By continuing to use the service, you agree to the updated Return & Refund Policy. If you don’t agree, you can delete your account.

For any questions or concerns, feel free to contact us at s[email protected]. Your satisfaction is our priority. Thank you for choosing Geekcarepro.

 

Return And Refund Policy For Our Physical Products like printer and scanner. 

Refund & Return Policy

At Geekcarepro, we stand behind the quality of our products, and your satisfaction is our priority. Our 30-Day Return Policy ensures peace of mind for your purchase. Here’s a breakdown of how it works:

Requirements for a Full Refund:

  • Items must be in new condition, exactly as received.
  • Include all original packaging and accessories, such as a blank warranty card, UPC code, with no filled or claimed rebates.
  • Ship items back to us fully insured, using a traceable shipping method at your expense.

When a Product Cannot Be Returned:

  • Beyond 30 days from the receipt of your shipment.
  • Item is marked as “Final Sale” or “Special Order.”
  • Item is in used condition or has been installed.
  • Warranty card is filled out, product registered or serviced, or rebates filed and/or claimed.

How to Return a Product:

  • Email us  and request a return within 30 days of receipt.
  • Once approved, ship the item back to the designated warehouse fully insured with a trackable shipping method.

How to Avoid a Return:

  • Check specifications for electrical appliances, ensuring compatibility with your requirements.
  • Verify cutout dimensions for built-in appliances.
  • Inspect large products for damages upon delivery.
  • Measure doorways and spaces for large products to avoid complications.

Exchange Policy:

  • Exchange within the 30-Day Return Policy involves return shipping costs at your expense.
  • Deduction of the return shipping cost (rated at $0.75 per pound) from your refund.
  • Charges for the price difference in case of a more expensive exchange.

Delivery Policy:

  • Normal Delivery Hours are 8 am-7 pm Monday-Friday.
  • No guaranteed delivery date and time.
  • Adult signature required at the time of delivery.
  • Inspection of products for damages upon delivery is crucial.

Order Cancellation Policy:

  • No cost for cancellations before shipping.
  • After shipping, an estimated $1.50 per pound return shipping fee applies.
  • “Special Order” or “Final Sale” products cannot be canceled at any time.

Product Image and Specifications Policy:

  • Product images are for representation; specifications and features should be cross-verified.
  • Check with our sales associates or the manufacturer’s website for accurate information.

Freight Forwarding Policy:

  • Geekcarepro is not responsible for damage or loss after acceptance by you or a freight forwarder.
  • If goods arrive damaged, refuse them, and instruct your freight forwarder accordingly.
  • You or the freight forwarder are responsible for compliance with export and import regulations, and Geekcarepro should not be listed on any export documents.



Return And Refund For Our Tech Support

Refund and Return Policy – Geekcarepro

At Geekcarepro, we are dedicated to providing exceptional tech support services to our valued customers. Our Refund and Return Policy is crafted to address any concerns you may have and guarantee your satisfaction with our services.

  • Satisfaction Guarantee:
      • We strive to provide effective and reliable tech support services.
      • If, for any reason, you are dissatisfied with the assistance received, contact our customer support team at [email protected] within 3-4 working days from the service date.
  • Refund Eligibility:
      • Refunds may be considered under the following circumstances:
        • If the presented issue remains unresolved within the specified timeframe.
        • In case of a documented technical problem that our team cannot fix.
        • If there is an overcharge or billing error.
  • Refund Process:
      • To initiate the refund process, contact our customer support team at [email protected] and provide:
        • Your full name
        • Invoice or reference number
        • A detailed explanation of the issue
      • Once we receive your request, our team will promptly review the circumstances. Approved refunds will be processed through the original payment method within 5-6 working days.
  • Non-Refundable Services:
      • Certain services may be non-refundable, including, but not limited to:
        • Diagnostic services performed, regardless of finding a solution.
        • Services for issues unrelated to the initial inquiry.
        • Any services already completed and resolved successfully.
  • Cancellation of Service:
      • Clients can cancel ongoing tech support services at any time by providing written notice to [email protected]. However, fees for services provided or work completed up to the cancellation point will not be refunded.
  • Changes to Services:
      • If you want to modify or amend agreed-upon services, contact our team at [email protected]. Adjustments may result in corresponding changes to service fees.
  • Contact Us:
    • For questions or concerns about our Refund and Return Policy, reach out to our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our tech support services.

Thank you for choosing Geekcarepro. Your peace of mind is our top priority.

Shopping Cart0

Cart